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Our mission its to provide superior service for our residents.
Resident Satisfaction is our Top Priority! In an effort to provide residents
with the highest quality service possible, SMI has implemented STAR - Service
To All Residents. The following four services meet our mission. |
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Maintenance
Service Guarantee
We guarantee to provide next working day service on the
following: Mechanical problems with your air-conditioning
or heating system, refrigerator, exterior sewer line,
hardware on your exterior doors, interior plumbing, stove,
and oven. Your rent may be rebated if we do not!
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STAR
Satisfaction Hotline
We provide a toll free number (1-800-590-1819) or e-mail
form to residents that need additional customer service.
The hotline is answered by a regional office representative!
It can be used by all SMI Realty Management residents
for comments, concerns, or suggestions of any kind. E-mails
will provide a more detailed description of your concern.
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Complimentary Balloon Bouquet
For your parties, birthdays, anniversaries, and other
special occasions, let us help you make the occasion even
brighter! Stop by your leasing office for a complementary
balloon bouquet. This service is available to all of our
resident free of charge.
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Resident
Satisfaction Questionnaires
We appreciate your business and the confidence you have
placed in us. Please take a moment to complete the appropriate
survey. We are constantly striving to improve the quality
of our service. Your responses will help us to correct
any part of our performance which may have fallen short
of your expectations.
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Flex Pay
At SMI realty management, we want your home to be as stress
free as possible. As a courtesy to you, we offer you the
ability to make the choice between paying your rent in
one monthly payment or in two payments. 1/2 on the first
and 1/2 on the 15th. To take advantage of our flex pay
program, ask your office for details. Restrictions may
apply. Restrictions apply.
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Concierge Package
SMI Realty Management provides all residents will our
Concierge Package as part of our STAR Services. The Concierge
Package includes copy and local fax accessibility, mail
drop-offs, weekly package delivery, 24-hour emergency
maintenance, stamps available to purchase from leasing
office, and a resident tool chest available for your use.
We provide these services to you in order to make your
living experience with SMI enjoyable and convenient.
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